Shop Terms and Conditions

Chien-Chat online store Terms and Conditions

These Terms and Conditions set forth the rules of concluding agreements between the Buyer and the Store, and present the main information about the Seller, the Store and consumer rights.



All provisions regarding Preferential Entrepreneurs with consumer rights shall apply to agreements concluded starting from 1 January 2021.



CONTENTS
§ 1 Definition
§ 2 Seller’s contact details
§ 3 Technical requirements
§ 4 Purchases
§ 5 Payment
§ 6 Order fulfillment
§ 7Right of withdrawal
§ 8Exceptions to the right of withdrawal from the agreement
§ 9 Warranty and returns
§ 10 Personal data
§ 11 Other provisions
Attachment 1:Agreement withdrawal form

§ 1 DEFINITIONS

Business days – days from Monday to Friday, with the exception of public holidays.
Consumer – consumer within the meaning of Polish Civil Code
Account – a function provided by the Store free of charge, which is regulated by separate terms and conditions (e-service), allowing the Buyer to set up their individual account in the Store.
Buyer – any entity that makes a purchase in the Store.
Preferential Buyer – any Consumer or Preferential Entrepreneur.
Preferential Entrepreneur – any natural person making a purchase from the Seller that is directly related to their business activity but is not of professional nature (this definition applies to sale agreements concluded starting from 1 January 2021).
Collection point – a collection point located at ul. Balladyny 3A/16 02-553, Warsaw.
Terms and Conditions – these Terms and Conditions.
Store – Chien-Chat online store operated by the Seller at https://chienchat.store.
Seller – IGA ZOFIA GRĘDA, an entrepreneur operating a business activity under the business name POMYŚLNOŚĆ Iga Gręda, entered in the Central Registration and Information on Business register (CEIDG) kept by the Ministry of Economic Development, Labour and Technology, NIP 6762537492, REGON 368499336, ul. Tadeusza Kościuszki 26, 32-300 Olkusz.

§ 2 SELLER’S CONTACT DETAILS

  1. Postal address: ul. Tadeusza Kościuszki 26, 32-300 Olkusz
  2. Email address: store.chienchat@gmail.com
  3. Phone number: +48508139937
  4. Postal address for returns (agreement withdrawal): ul. Balladyny 3A/16 02-553, Warsaw
  5. Postal address for warranty claims: ul. Balladyny 3A/16 02-553, Warsaw

§ 3 TECHNICAL REQUIREMENTS

  1. In order to use the Store, the following are needed:
  • a device with Internet access
  • a web browser allowing for the use of JavaScript and cookies.
  1. To place an order in the Store, the Buyer needs to have an active email account, in addition to the requirements specified in 3.1.

§ 4 PURCHASES

  1. All prices for products indicated in the Store are full prices for the respective products.
  2. The full price for the order consists of product prices and (if applicable) the shipping cost that is indicated in the Store.
  3. To purchase a product, the Buyer needs to add it to their cart.
  4. Then, the Buyer needs to choose from the available shipping methods and payment methods, and provide the information required for order fulfillment.
  5. The order is placed after the Buyer confirms that they have read and accepted the Terms and Conditions.
  6. Placement of an order is equivalent to concluding a sale agreement between the Buyer and the Seller.
  7. If the Buyer is a Preferential Buyer, the Seller will provide a proof of sale using durable media, no later than upon delivery of the ordered products.
  8. The Buyer may register in the Store, i.e. create an Account in the Store, or make purchases without setting up an account by providing the respective information every time they place an order in the Store.

§ 5 PAYMENT

  1. To pay for the placed order, the Buyer may choose:
  1. bank transfer to the Seller’s bank account;
  2. payment card:
  • Visa
  • Visa Electron
  • MasterCard
  • MasterCard Electronic
  • Maestro
  1. payment platform:
  • Płatności Shoper
  1. cash on delivery, i.e. payment upon delivery of the ordered product to the Buyer;
  2. cash payment during in-person collection of the ordered product.
  1. If the buyer chooses payment via Płatności Shoper payment platform, the online payment service is provided by Blue Media S.A..
  2. If the Buyer selects advance payment, the payment must be made within 7 business days from the date of placing the order.
  3. With certain payment methods, due to their specific nature, it is only possible to make the payment immediately after placing the order.
  4. By making a purchase in the Store, the Buyer consents to the use of e-invoices by the Seller. The Buyer has the right to withdraw their consent.

§ 6 ORDER FULFILLMENT

  1. The Seller shall provide products that are free of any defects.
  2. The order fulfillment time is indicated in the Store.
  3. If the Buyer has selected advance payment, the Seller shall begin order fulfillment after the order has been paid.
  4. If the Buyer has purchased products with different lead times within a single order, the order shall be completed within the time applicable to the product with the longest lead time.
  5. Products are delivered exclusively in the territory of the Republic of Poland.
  6. Products purchased in the Store will be delivered using the method chosen by the Buyer:
  1. Via courier
  2. To InPost Parcel Lockers
  1. The Buyer may collect the products in-person at the Collection Point during its opening hours.
  2. If the Buyer has chosen in-person collection, the products will be ready for collection on the indicated order completion date, and if the Seller has indicated a date of shipment of the products - on that date.

§ 7 RIGHT OF WITHDRAWAL

  1. A Preferential Buyer has the right to withdraw from the agreement concluded with the Seller via the Store, subject to § 8 of the Terms and Conditions, within 14 days and without giving any reason.
  2. The 14-day withdrawal period begins:
  1. on the day the Preferential Buyer came into possession of the products or on the day a third party designated by the Preferential Buyer (other than a carrier) came into possession of the goods;
  2. on the day the Preferential Buyer came into possession of the last product or on the day a third party designated by the Preferential Buyer (other than a carrier) came into possession of the last product – in the case where the agreement involves a transfer of possession of multiple products which are delivered separately.
  1. In order to be able to exercise the right of withdrawal, the Preferential Buyer shall inform the Seller about their decision to withdraw from the agreement by means of an explicit statement, using the information provided in § 2 of the Terms and Conditions (e.g. a statement sent via post or email).
  2. The Preferential Buyer may use the agreement withdrawal form provided at the end of the Terms and Conditions, but this is not obligatory.
  3. In order to meet the withdrawal period, the Preferential Buyer shall send their communication regarding their exercise of the right of withdrawal before the end of the 14-day withdrawal period.

    CONSEQUENCES OF THE RIGHT OF WITHDRAWAL
  4. In the case of withdrawal from the concluded agreement, the Seller shall return to the Preferential Buyer all payments received from Preferential Buyer, including the shipping costs (except for additional costs resulting from the Preferential Buyer’s choice of a shipping method other than the cheapest shipping method offered by the Seller), immediately, and in any case no later than 14 days from the day on which the Seller was informed about the Preferential Buyer’s decision to exercise their right of withdrawal.
  5. The Seller shall refund the payment using the same payment method used by the Preferential Buyer in the original transaction, unless the Preferential Buyer agrees otherwise, in which case the Preferential Buyer shall not incur any fees in connection with such a refund.
  6. The Seller may withhold the refund until they have received the products or until they have been provided with a proof of return delivery, whichever occurs first.
  7. The returned products shall be sent to ul. Balladyny 3A/16 02-553, Warsaw immediately, and in any case no later than 14 days from the day on which the Seller was informed about the Preferential Buyer’s decision to exercise the right of withdrawal. In order to meet the withdrawal period, the Preferential Buyer shall send the products back within the 14-day period.
  8. The Preferential Buyer shall directly cover the cost of return delivery.
  9. The Preferential Buyer shall be liable only for a decrease in the product value that was caused by its use outside the scope needed to determine the nature, features and function of the product.
  10. If a product cannot be shipped back using regular mail due to its specific nature, the Preferential Buyer shall also directly pay for the return delivery. The Preferential Buyer will be informed by the Seller about the estimated cost of shipping via product description in the Store or upon placing the order.
  11. In the event that a refund is required for a transaction made by a Preferential Buyer with a payment card, the Seller will make the refund to the bank account assigned to that payment card.

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL FROM THE AGREEMENT

  1. The right of withdrawal from an agreement concluded remotely referred to in § 7 of the Terms and Conditions is not applicable to agreements: 
  1. where the subject matter is a non-prefabricated item that has been custom-made according to the Buyer’s specification or tailored to meet the Buyer’s individual demands;
  2. where the subject matter is a perishable item or an item with a short expiry date;
  3. where the subject matter is an item delivered in sealed packaging which cannot be returned after opening due to health or hygiene issues, and the packaging has been opened after delivery;
  4. where the subject matter are items that became inseparably connected to other items after delivery due to their specific nature;
  5. where the subject matter are sound recordings, visual recordings or computer software delivered in sealed packaging, and the packaging has been opened after delivery;
  6. for the provision of journals, periodical publications or magazines, except for subscription orders;
  7. where the price or remuneration depends on fluctuations on the financial market that are beyond the Seller’s control and may occur before the end of the withdrawal period.

§ 9 WARRANTY AND RETURNS

  1. If the Consumer observes a defect in the products, the Consumer has the right to submit a warranty claim on the grounds of statutory warranty defined in the Civil Code or guarantee, provided that such a guarantee has been granted.
  2. By exercising statutory warranty, the Consumer may, subject to the provisions and time limits defined in the Civil Code:
  1. submit a price reduction statement,
  2. in case of a significant defect – submit an agreement withdrawal statement,
  3. request replacement of the product with a non-defective one,
  4. request removal of a defect.
  1. Statutory warranty claims shall be sent to the postal address or email address indicated in § 2 of the Terms and Conditions.
  2. In case it becomes necessary to deliver the defective product to the Seller for the purpose of claim processing, the Consumer shall deliver that product at the Seller’s cost to ul. Balladyny 3A/16 02-553, Warsaw.
  3. If the product is covered by an additional guarantee, the respective information about the guarantee and its terms and conditions will be provided in the product description in the Store.
  4. Complaints regarding the functioning of the Store shall be sent to the email address indicated in § 2 of the Terms and Conditions.
  5. All complaints shall be processed by the Seller within 14 days.

    EXTRAJUDICIAL METHODS OF WARRANTY PROCESSING AND PURSUIT OF CLAIMS
  6. In case the warranty procedure does not produce a desirable outcome from the Consumer’s perspective, the Consumer may use, among others, the following means:
  1. mediation led by the regionally competent Voivodship Inspectorates of the Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej), upon submission of a request for mediation. As a general rule, this service is provided free of charge. A complete list of Inspectors is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
  2. assistance of the regionally competent consumer courts of arbitration at the Voivodship Inspectorates of the Trade Inspection, upon submission of a request for alternative dispute resolution. As a general rule, this service is provided free of charge. A complete list of consumer courts of arbitration is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
  3. free assistance of a Municipal or District Consumer Ombudsman;
  4. Online Dispute Resolution (ODR) platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 10 PERSONAL DATA

  1. The Seller is the Data Controller of personal data provided by the Buyer when using the Store. Detailed information regarding data processing by the Seller – including other purposes and bases for processing as well as details on data processors – can be found in the Privacy Policy available on the Store website, in conformity with the transparency principle included in the EU General Data Protection Regulation (GDPR).
  2. The purpose of the Seller’s processing of the Buyer’s data provided by the Buyer in connection with the purchases made at the Store is the fulfillment of the placed orders. In this case, the basis for personal data protection is:
  • agreement or actions undertaken at the request of the Consumer prior to entering into an agreement (art. 6.1 b of the GDPR),
  • the Seller’s legal obligation related to accounting (art. 6.1 c of the GDPR) and
  • the legitimate interest pursued by the Seller, which involves data processing for the purpose of determining, pursuing and defending against any claims (art. 6.1 f of the GDPR)
  1. The submission of data by the Buyer is voluntary, but it is required for agreement conclusion. A refusal to submit data will prevent the conclusion of any agreement between the Buyer and the Store.
  2. The data submitted by the Buyer in connection with the purchases made at the Store will be processed until:
  1. the agreement concluded between the Buyer and the Seller is no longer effective;
  2. the Seller is relieved from the legal obligation requiring the Seller to process the Buyer’s data;
  3. the Buyer or the Seller no longer has a possibility to pursue claims in relation to the agreement concluded via the Store;
  4. the Seller receives the Buyer’s objection to the processing of the Buyer’s personal data – in the case where the legal basis for data processing was the Seller’s legitimate interest.

– depending on whichever is applicable and whichever occurs later.

  1. The Buyer has the right to request:
  1.  
  2. access to their personal data,
  3. correction of their personal data,
  4. deletion of their personal data,
  5. restriction of processing of their personal data,
  6. transferring of their personal data to another data controller
    as well as the right to:
  7. submit at any time an objection to the processing of their personal data due to reasons related to the Buyer’s extraordinary circumstances – refusal to the processing of the Buyer’s personal data on the grounds of art. 6.1 f of the GDPR (i.e. the legitimate interest pursued by the data controller).
  1. In order to exercise these rights, the Buyer shall contact the Seller using the contact data provided in § 2 of the Terms and Conditions.
  2. If the Buyer believes that their personal data is processed unlawfully, the Buyer may submit a complaint to the President of the Personal Data Protection Office.

§ 11 OTHER PROVISIONS

  1. The Buyer must not provide content of unlawful nature.
  2. Every individual order placed in the Store constitutes a separate sale agreement and requires a separate acceptance of the Terms and Conditions. The agreement is concluded for the purpose of order fulfillment and for a time equivalent to order fulfillment.
  3. All agreements concluded on the basis of the Terms and Conditions are made in Polish.
  4. Any disputes with a Buyer who is not a Preferential Buyer shall be settled by the competent court having jurisdiction over the Seller’s seat.
  5. The Seller voids any liability towards a Buyer who is not a Preferential Buyer within the limits of the law.
  6. If the Buyer is a Preferential Entrepreneur, the Seller’s liability regarding statutory warranty is void.



Attachment 1 to the Terms and Conditions

Below is an agreement withdrawal form that the Consumer or Preferential Entrepreneur may choose to use:



AGREEMENT WITHDRAWAL FORM
(this form needs to be filled in and sent only to communicate agreement withdrawal)

POMYŚLNOŚĆ Iga Gręda
ul. Tadeusza Kościuszki 26, 32-300 Olkusz
email address: store.chienchat@gmail.com

- I/We(*) ..................................................................... hereby declare my/our (*) withdrawal from an agreement regarding the sale following products/provision of the following services:

..............................................................................................................................................................................

..............................................................................................................................................................................

..............................................................................................................................................................................

- Agreement conclusion date(*)/order collection date(*)

..............................................................................................................................................................................

- Name and surname of the Consumer(s) / Preferential Entrepreneur(s)

..............................................................................................................................................................................

- Address of the Consumer(s) / Preferential Entrepreneur(s)

..............................................................................................................................................................................

..............................................................................................................................................................................

.............................................................................................
Signature of the Consumer(s) / Preferential Entrepreneur(s)
(only if the form is sent in a physical form)

Date ............................................

(*) Delete as appropriate.

Chien-Chat store Account Terms and Conditions

 



All provisions regarding Preferential Entrepreneurs with consumer rights shall apply to agreements concluded starting from 1 January 2021.



CONTENTS
§ 1 Definition
§ 2 Seller’s contact details
§ 3 Technical requirements
§ 4 Account
§ 5 Claims
§ 6 Personal data
§ 7 Other provisions

§ 1 DEFINITIONS

Consumer – consumer within the meaning of Polish Civil Code
Account – a function provided by the Store free of charge (service), which allows the Buyer to set up their individual account in the Store.
Buyer – any entity that makes a purchase in the Store.
Preferential Buyer – any Consumer or Preferential Entrepreneur.
Preferential Entrepreneur – any natural person making a purchase from the Seller that is directly related to their business activity but is not of professional nature (this definition applies to sale agreements concluded starting from 1 January 2021).
Terms and Conditions – these Account Terms and Conditions.
Store – Chien-Chat online store operated by the Seller at https://chienchat.store.
Seller – IGA ZOFIA GRĘDA, an entrepreneur operating a business activity under the business name POMYŚLNOŚĆ Iga Gręda, entered in the Central Registration and Information on Business register (CEIDG) kept by the Ministry of Economic Development, Labour and Technology, NIP 6762537492, REGON 368499336, ul. Tadeusza Kościuszki 26, 32-300 Olkusz.

§ 2 SELLER’S CONTACT DETAILS

  1. Postal address: ul. Tadeusza Kościuszki 26, 32-300 Olkusz
  2. Email address: store.chienchat@gmail.com
  3. Phone number: +48508139937

§ 3 TECHNICAL REQUIREMENTS

  1. In order to use the Store, the following are needed:
  • an active email account
  • a device with Internet access
  • a web browser allowing for the use of JavaScript and cookies

§ 4 ACCOUNT

  1. Registration of an account is completely voluntary, depending on the Buyer’s free choice.
  2. An account provides the Buyer with additional capabilities such as: access to the Buyer’s history of orders in the Store, checking order status or editing shipping details.
  3. In order to register an account, it is necessary to fill in the respective form available on the Store website.
  4. Registration of the account results in the conclusion of an indefinite agreement between the Buyer and the Seller, the subject matter of which is the provision of an Account under the rules specified in the Terms and Conditions.
  5. The Buyer may resign from the Account at any time without any cost.
  6. In order to resign from the Account, it is necessary to send a resignation notice to the Seller (store.chienchat@gmail.com) which will result in immediate deletion of the Account and termination of the agreement regarding the Account.

§ 5 CLAIMS

  1. Claims regarding the functioning of the Account shall be sent to store.chienchat@gmail.com.
  2. All claims shall be processed by the Seller within 14 days.

    EXTRAJUDICIAL METHODS OF CLAIM PROCESSING AND PURSUIT OF CLAIMS
  3. In case the claim procedure does not produce a desirable outcome from the Consumer’s perspective, the Consumer may use, among others, the following means:
  1. mediation led by the regionally competent Voivodship Inspectorates of the Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej), upon submission of a request for mediation. As a general rule, this service is provided free of charge. A complete list of Inspectors is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
  2. assistance of the regionally competent consumer courts of arbitration at the Voivodship Inspectorates of the Trade Inspection, upon submission of a request for alternative dispute resolution. As a general rule, this service is provided free of charge. A complete list of consumer courts of arbitration is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
  3. free assistance of a Municipal or District Consumer Ombudsman;
  4. Online Dispute Resolution (ODR) platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 6 PERSONAL DATA

  1. The Seller is the Data Controller of personal data provided by the Buyer when using the Account. Detailed information regarding data processing by the Seller – including other purposes and bases for processing as well as data processors – can be found in the Privacy Policy available on the Store website, in conformity with the transparency principle included in the EU General Data Protection Regulation (GDPR).
  2. The purpose of processing of the Buyer’s data is provision of the Account. In this case, the basis for personal data protection is the service agreement or actions undertaken at the request of the Buyer prior to entering into an agreement (art. 6.1 b of the GDPR) as well as the legitimate interest pursued by the Seller, which involves data processing for the purpose of determining, pursuing and defending against any claims (art. 6.1 f of the GDPR).
  3. The submission of data by the Buyer is voluntary, but it is required for Account provision. Refusal to submit the data prevents the Seller from providing the Account.
  4. The Buyer’s data will be processed until:
  1. The Account has been deleted by the Buyer or by the Seller at the Buyer’s request
  2. the Buyer or the Seller no longer has a possibility to pursue claims in relation to the agreement concluded via the Store;
  3. the Seller receives the Buyer’s objection to the processing of the Buyer’s personal data – in the case where the legal basis for data processing was the Seller’s legitimate interest.

– depending on whichever is applicable and whichever occurs later.

  1. The Buyer has the right to request:
  1. access to their personal data,
  2. correction of their personal data,
  3. deletion of their personal data,
  4. restriction of processing of their personal data,
  5. transferring of their personal data to another data controller
    as well as the right to:
  6. submit at any time an objection to the processing of their personal data due to reasons related to the Buyer’s extraordinary circumstances – refusal to the processing of the Buyer’s personal data on the grounds of art. 6.1 f of the GDPR (i.e. the legitimate interest pursued by the data controller).
  1. In order to exercise these rights, the Buyer shall contact the Seller.
  2. If the Buyer believes that their personal data is processed unlawfully, the Buyer may submit a complaint to the President of the Personal Data Protection Office.

§ 7 OTHER PROVISIONS

  1. The Buyer must not provide content of unlawful nature.
  2. The agreement for the provision of an Account is concluded in Polish.
  3. In the event of significant reasons referred to in p. 4, the Seller has the right to change the Terms and Conditions.
  4. The significant reasons referred to in p. 3 are:
  1. the Store’s obligation to conform with regulations applicable to the Store’s operation
  2. increasing the safety of the provided service
  3. a change in the Account functionality that requires a modification of the Terms and Conditions.
  1. The Buyer shall be informed about the planned change in the Terms and Conditions no later than 7 days before its implementation via an email sent to the address assigned to the Account.
  2. If the Buyer does not accept the planned change, the Buyer shall inform the Seller about that fact by sending a notice to the Seller’s email address (store.chienchat@gmail.com), which will result in Account agreement termination, effective on the day of implementation of the planned change or earlier, if the Buyer so requests.
  3. If the Buyer does not object to the planned change before it is implemented, it is understood that the Buyer accepts it. This does not, however, prevents terminating the agreement at a later time.
  4. Any disputes with a Buyer who is not a Preferential Buyer shall be settled by the competent court having jurisdiction over the Seller’s seat.






Chien-Chat Newsletter Terms and Conditions

 



All provisions regarding Preferential Entrepreneurs with consumer rights shall apply to agreements concluded starting from 1 January 2021.



CONTENTS
§ 1 Definition
§ 2 Newsletter
§ 3 Claims
§ 4 Personal data
§ 5 Final provisions

§ 1 DEFINITIONS

Consumer – consumer within the meaning of Polish Civil Code
Newsletter – an e-service provided free of charge, which enables the Subscriber to receive from the Service Provider via email solicited messages regarding the Store, including information about the product range, promotional offers and new products.
Preferential Entrepreneur - any natural person entering into an agreement with the Service Provider that is directly related to their business activity but is not of professional nature (this definition applies to agreements concluded starting from 1 January 2021).
Store – Chien-Chat online store operated by the Service Provider at https://chienchat.store.
Subscriber - any entity using the Newsletter service.
Preferential Subscriber – any Consumer or Preferential Entrepreneur.
Service Provider – IGA ZOFIA GRĘDA, an entrepreneur operating a business activity under the business name POMYŚLNOŚĆ Iga Gręda, entered in the Central Registration and Information on Business register (CEIDG) kept by the Ministry of Economic Development, Labour and Technology, NIP 6762537492, REGON 368499336, ul. Tadeusza Kościuszki 26, 32-300 Olkusz.

§ 2 Newsletter

  1. The Subscriber may freely use the Newsletter service.
  2. In order to use the Newsletter service, the Subscriber needs a device with an updated web browser that allows for the use of JavaScript and cookies, access to the Internet, and an active email account.
  3. Emails sent as a part of the service will be sent to the email address provided by the Subscriber at the time of signing up for the Newsletter.
  4. In order to conclude an agreement and sign up for the Newsletter service, the Subscriber first needs to fill in the respective form available in the Store, providing their email address to receive emails from the Newsletter service. Signing up for the Newsletter is equivalent to concluding a service agreement, and the Service Provider will start providing the service for the Subscriber – subject to p.5.
  5. In order to allow for appropriate provision of the Newsletter service, the Subscriber needs to provide their correct email address.
  6. Emails sent as a part of the Newsletter service contain information about the possibility of unsubscribing from the Newsletter and an unsubscribe link.
  7. The Subscriber may unsubscribe from the Newsletter at any time and at no cost, without giving any reason, by using the option referred to in p. 6 or sending an email to the Service Provider (store.chienchat@gmail.com).
  8. The Subscriber’s use of the Newsletter unsubscribe link or sending a unsubscribe request email will result in immediate termination of the Newsletter subscription agreement.

§ 3 CLAIMS

  1. All claims regarding the Newsletter shall be sent to the Service Provider via email to store.chienchat@gmail.com.
  2. The Service Provider will process the claim within 14 days from its reception.

    EXTRAJUDICIAL METHODS OF CLAIM PROCESSING AND PURSUIT OF CLAIMS
  3. In case the claim procedure does not produce a desirable outcome from the perspective of a Subscriber who is a Consumer, the Consumer may use, among others, the following means:
  1. mediation led by the regionally competent Voivodship Inspectorates of the Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej), upon submission of a request for mediation. As a general rule, this service is provided free of charge. A complete list of Inspectors is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
  2. assistance of the regionally competent consumer courts of arbitration at the Voivodship Inspectorates of the Trade Inspection, upon submission of a request for alternative dispute resolution. As a general rule, this service is provided free of charge. A complete list of consumer courts of arbitration is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
  3. free assistance of a Municipal or District Consumer Ombudsman;
  4. Online Dispute Resolution (ODR) platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 4 Personal data

  1. The Service Provider is the Data Controller of the personal data provided by the Subscriber in connection with the Newsletter subscription. Detailed information regarding data processing by the Service Provider – including other purposes and bases for processing as well as details on data processors – can be found in the Privacy Policy available on the Store website, in conformity with the transparency principle included in the EU General Data Protection Regulation (GDPR).
  2. The purpose of processing of the Subscriber’s data is sending the Newsletter. In this case, the basis for personal data protection is the service agreement or actions undertaken at the request of the Subscriber prior to entering into an agreement (art. 6.1 b of the GDPR) as well as the legitimate interest pursued by the Service Provider, which involves data processing for the purpose of determining, pursuing and defending against any claims (art. 6.1 f of the GDPR).
  3. The submission of data by the Subscriber is voluntary, but it is required for the Newsletter subscription. Refusal to submit the data prevents the Service Provider from providing the Newsletter service.
  4. The Subscriber’s data will be processed until:
  1. The Subscriber unsubscribes from the Newsletter;
  2. the Subscriber or the Service Provider no longer has a possibility to pursue claims in relation to the agreement concluded via the Store;
  3. the Service Provider receives the Subscriber’s objection to the processing of the Subscriber’s personal data – in the case where the legal basis for data processing was the Service Provider’s legitimate interest.

– depending on whichever is applicable and whichever occurs later.

  1. The Subscriber has the right to request:
  1. access to their personal data,
  2. correction of their personal data,
  3. deletion of their personal data,
  4. restriction of processing of their personal data,
  5. transferring of their personal data to another data controller
    as well as the right to:
  6. submit at any time an objection to the processing of their personal data due to reasons related to the Subscriber’s extraordinary circumstances – refusal to the processing of the Buyer’s personal data on the grounds of art. 6.1 f of the GDPR (i.e. the legitimate interest pursued by the data controller).
  1. In order to exercise these rights, the Subscriber shall contact the Service Provider.
  2. If the Subscriber believes that their personal data is processed unlawfully, the Subscriber may submit a complaint to the President of the Personal Data Protection Office.

§ 5 Final provisions

  1. The Service Provider reserves the right to change these Terms and Conditions due to significant reasons. A significant reason is understood as the necessity to change the Terms and Conditions due to a modernization of the Newsletter service or changes in the law that affect the Service Provider’s provision of the service.
  2. The Subscriber shall be informed about the planned change in the Terms and Conditions no later than 7 days before its implementation via an email sent to the Subscriber’s address.
  3. If the Subscriber does not object to the planned change before it is implemented, it is understood that the Subscriber accepts it.
  4. If the Subscriber does not accept the planned change, the Subscriber shall inform the Service Provider about that fact by sending an email notice to the Service Provider (store.chienchat@gmail.com), which will result in the service agreement termination, effective on the day of implementation of the planned change.
  5. The Subscriber must not provide content of unlawful nature.
  6. The Newsletter service agreement is concluded in Polish.
  7. Any disputes with a Subscriber who is not a Preferential Subscriber shall be settled by the competent court having jurisdiction over the Service Provider’s seat.
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